Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@soundtech.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at sales@soundtech.com.au.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds do not include the postage fee (not part of purchases with free delivery) unless the refund is requested and processed before the purchased item(s) are shipped. 

BASSER PRODUCTS: Refunds will not be issued for any BASSER subwoofer enclosures due to misfitting or other reasons except warranty. It is the customer's responsibility to thoroughly inspect their vehicle's subwoofer locations prior to purchasing the unit(s) and ensuring compatibility. BASSER lead times are subject to change due to the manufacturer's capacities of production and will not be a valid reason for a refund.

WARRANTY DISCLAIMER

Purchase of products and/or services from SOUNDTECH:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The SOUNDTECH Pty Ltd warranty is in addition to the rights and remedies imposed by Australian Federal and State legislation and should not in any way be interpreted as excluding, restricting or modifying any Federal and State legislation.

What does this limited warranty cover?         

This Limited Warranty applies to physical goods, and only for physical goods, purchased from or installed by SOUNDTECH.  This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

Who is Covered?

This warranty is offered to the original purchaser only and is not transferable to subsequent purchasers.

How long does the coverage last?

The Warranty Period for Physical Goods purchased from SOUNDTECH is 12 months from the date of purchase.

The Warranty Period for the replacement of a Physical Good or Part is 12 months from the date of replacement or repair.

SOUNDTECH Responsibilities.

During the Warranty Period, SOUNDTECH will repair or replace, at no charge, products or parts of a product with a new or reconditioned part that proves defective because of improper material or workmanship, under normal use and maintenance.

How do you obtain Warranty Service?

If you do experience a problem, your first point of contact should always be SOUNDTECH customer service.

You must provide a detailed description of the problem and a list of associated components installed in your vehicle.

If not installed by SOUNDTECH, you must provide suitable proof of purchase for the product. This includes a copy of the original invoice showing purchase date, model and serial number (where applicable) and a copy of the receipt of professional installation by a licensed / recognised car audio installer

You are responsible for delivering the product/vehicle to SOUNDTECH.

What is not covered?         

This Limited Warranty does not cover the following:

  1. Damage occurring during shipment to the customer is the responsibility of the carrier.
  2. Damage caused by accident, abuse, negligence, misuse, improper connections, improper operation, direct exposure to water or failure to follow the instructions contained in the owner’s manual.
  3. Damage caused by earthquake, fire, flood, storms or other acts of nature.
  4. Service performed by an unauthorised person, company, organisation or service agent.
  5. Any product which has the serial number removed, detached or defaced.
  6. Any product which has been adjusted, altered or modified.
  7. Any product that has been determined to contain an excessive amount of dust, dirt or unreasonable environmental conditions.
  8. Refunds not provided for misfitting of BASSER subwoofer enclosures. Customers are responsible for inspecting vehicle's subwoofer locations and ensuring compatibility prior to purchase.